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“Terms of Service” are those cryptic notes that accompany computer devices and applications, spelling out their rules. The novel, Terms of Service, by Craig W. Stanfill, turns those notices into the foundation of a dystopian horror story where Artificial Intelligence (AI) controls virtually every aspect of human behavior.
Kim works for a giant AI corporation. It’s her task to train AI systems to interface with human beings, even as those systems make life difficult for the average person. AIs are not alive, not sentient, but they provide the precise terms of service under which every person in major metropolitan areas must live.
We see this world through Kim’s life. The food her kitchen authorizes her to eat is mostly kale and grains. We see her wardrobe, with multiple selections of beige. We ride the subway with her, understanding that there are even penalties for violating someone’s airspace. She meets with her friends, all of whom have gender-neutral names. Kim has sex with someone much like her. Every detail of her life is controlled by multiple AI devices that follow her, know her habits, record her, and decide the punishment for any rule she breaks.
Even the sky is full of artificial eyes.
Kim and Shan, her good friend from childhood, decide to go on a bike ride through a local park. They pass warning signs telling them not to proceed onto unauthorized paths, but they push on anyway, showing a spark of rebellion. This fateful ride, which contains multiple infractions, opens a new chapter of life for Kim. Expecting to be punished for her violations, Kim’s masters instead give her a groundbreaking assignment.
Her new role is to train a more advanced AI system with even greater potential to control people. This one will have a face, however – Kim’s face. The AI will know every aspect of her life and will blur the line between creator and creation.
This chilling world, one in which the all-seeing AI knows every aspect of your life, is a half-step away from where we are now.
It’s hard to read this novel without recalling the use of facial recognition, advertising algorithms, and mass sale of personal data that underpin our modern digital world. Artificial intelligence no longer has to be invited into our lives. But Terms of Service, by taking our current world and showing it implemented to the extreme, also urges us to fight back and value our individuality. This story shows that living beings, even under the thumb of machines, can choose what to make of their lives.
Terms of Service begins with a “Note on the Translation” on the first page. It warns readers not to search for the sexual identity of anyone in this book. Character names are carefully genderless. “She,” “her” and “hers” are used throughout. The language of the day is “Panglobal,” in which words like “mother” and “love” are nonexistent. Gender identity is among this world’s most severe crimes.
Anyone worried or fascinated by the rise of AI in the modern world will find a gripping, thoughtful work of science fiction in Terms of Service.
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